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    • How Do I Order My Repeat Medication?

    The practice runs a ‘repeat prescription system’ which allows some patients to have regular medication without seeing the doctor each time. Your medication will need to be reviewed regularly. When due for such a check, a message will be attached to your prescription inviting you to make an appointment to see your doctor. Please respond to this message as further repeats will not be available until you have seen the doctor.

    Time scales for repeat prescriptions

    Please note the following prescription ordering time-scales:

    Ordered Monday prescription will be ready for collection Wednesday after 2pm.
    Ordered Tuesday prescription will be ready for collection Thursday after 2pm.
    Ordered Wednesday prescription will be ready for collection Friday after 2pm.
    Ordered Thursday prescription will be ready for collection Monday after 2pm.
    Ordered Friday prescription will be ready for collection Tuesday after 2pm.
    Ordered Saturday prescription will be ready for collection Tuesday after 2pm.
    Ordered Sunday prescription will be ready for collection Tuesday after 2pm.

    We do not accept repeat prescription requests for the contraceptive pill or hormone replacement therapy. An appointment must be made with the practice nurse to receive this. A blood pressure check and small health check must be carried out by the nurse to check the patients wellbeing to receive a prescription.

    To order your repeat prescription please use one of the following methods:

    Using the Prescription Counterfoil

    Each time a prescription is issued to you, a counterfoil is printed which lists all the medications you currently have on repeat. Tick the medications that you require and either hand the counterfoil to the surgery staff, or deposit it at the prescription collection box at the reception counter.

    You may alternatively post the completed counterfoil to us with a stamped, self-addressed envelope for the prescription to be posted to you.

    PLEASE CHECK THE ITEMS CAREFULLY TO ENSURE THEY ARE CORRECT.

    Using The Telephone

    We have a dedicated prescription phone-line. To order a repeat prescription please ring: 01777 713330 and press option 3.

    Your call will be answered by our automated service. This will prompt you for your Name, Date of Birth, and the medications you wish to request.

    Please have a list of your medicines or your prescription counterfoil ready at the side of the telephone and ask for each of the medicines by name (or spell it out if you cannot pronounce).

    If there is a problem with your medication, please state the problem and one of our staff will give you a call back.

    Online

    Riverside Health Centre has moved to a new computer system, and part of the upgrade allowed us to improve the way you can order your prescriptions online. To use the new system you will need to have a Username and Password that is supplied by us (ask at Reception for more information) . Once you have those, click here to use the new system.

    These are produced by computer and we require 48 hours notice for your prescription to be processed. Please allow extra time for weekends and Bank Holidays..

    Pharmacies to Collect

    Several local pharmacies operate a scheme where they collect the prescription you have ordered from us and will dispense to you from their shop. Some will even deliver if you are housebound. We cannot recommend specific pharmacies and you need to make this arrangement yourself.

    Whichever way you order your repeat medication, please allow three working days for the prescription to be ready for collection.

    If you nominate a pharmacy to collect your prescription, we shall update your medical record to show this and future prescriptions will go to them. If you change your mind you will need to let the surgery know and the pharmacy details can be deleted from future prescription requests.

    Unfortunately repeat prescriptions cannot be accepted over the telephone as it may lead to mistakes and can block emergency calls.