Care Navigation is a new service commissioned by your local CCG which supports patients to find the right service for the problem they contact the surgery about.
By asking you some questions when you contact us, our experienced reception team will help direct you to the most appropriate service for you. In some cases, you may need an appointment to see the doctor whilst in others, our staff might suggest alternative health professionals such as a Pharmacist or a Dentist. The NHS Choices website offers a wide range of services and advice and is another example of a resource which our reception staff may use to support your care.
This service is not about stopping you seeing a GP, its purpose is to make sure that you see the right Health Professional for you and in promoting the Self-Care agenda. Our website now contains links to local services which you can access without seeing your GP.
Tuesday 12th December 2017 is the launch date for this new service.