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Video Consultations

During the COVID-19 Pandemic, Riverside Health Partnership have now introduced Video Consultations. We hope to answer some of your questions about this new change we have made.

Why have I been offered this type of appointment?

Since the Coronavirus outbreak, it is not possible for patients to attend surgery at this time. This causes difficulty for those who are in need of a face to face consultation with a clinician.

How will the appointments be arranged?

Once a clinician has telephone triaged your call and have decided they would like you to take part in a Video Consultation, they will send you an invite link via SMS (Text Message) using the mobile number we have on record.  They will confirm this number with you before proceeding. You will then receive a text message with a link to join the video call.

Do I need to download an App?

No. There is no App required. The clinician will send you a link via text message where your video call will load. You may have to allow permissions for your browser to access your phone’s Microphone and Camera.

What device do I need?

All you need is a smart phone with an internet connection. If you use your mobile for services such as Skype or FaceTime then this will be suitable.

Is it secure?

Yes. The video link service is provided by AccuRx who are NHS Digital Accredited and GDPR Compliant. Video and Audio consultations are not recorded and data is transmitted over an encrypted connection.

What if I am having technical problems?

Let the clinician know straight away if you are experiencing any technical problems. When you clicked the link you should have the option to ‘Request Permissions’ to allow the webpage access to your camera and microphone.

Sometimes video and audio quality is affected by the speed of your internet connection. The faster your internet connection the clearer your consultation should be. If you are still having difficulty, our technical team will try and help you resolve the issue. If we are unable to reconnect by video link then, if possible, your consultation will continue by telephone. Otherwise, you will offered the next available face to face appointment.


We will be assessing this service and your experience. You may be invited to complete a patient satisfaction survey after your appointment. We are interested in honest feedback and we would be grateful if you would consider sharing your thoughts with us!